Notices
Report an Issue
Mar 19, 2026, 22:00 (UTC)
If you encounter an issue or bug while playing Crimson Desert, please review the information below, which includes a Known Issues notice, and troubleshooting steps and common checks that may help resolve the issue or identify possible causes.
If the issue persists and you are unable to find a solution from the information provided, please submit a report using the form below.
Thank you for taking the time to report any issues you encounter while playing our game. We truly appreciate every report and will do our best to review and address them as quickly as possible.
Before submitting your report:
Check the known issues notice and FAQ
If you encounter a gameplay issue or bug, we suggest checking to see if your issue/bug has already been included in the Known Issues notice.
Please also review our Frequently Asked Questions notice for answers to the most common questions and guidance that may help resolve basic issues.
Known Issues FAQ
Make sure your game is updated to the latest version
The problem you’re experiencing may have already been resolved.
Please make sure to check the latest patch notes and updates in the Announcements section of our website.
To ensure you’re playing the latest version of the game, you can set your platform to automatically receive game updates.
PlayStation, Xbox, Steam, and Epic Games will download updates automatically when they’re available.
If automatic updates are turned off, you can manually check your game library for any available updates.
Keeping your game updated ensures you have access to the latest fixes, improvements, and features.
Important: Save Data Notice
Crimson Desert provides both automatic and manual save features to allow you to save your progress during gameplay. To prevent potential progress loss due to unexpected situations, we recommend saving frequently and maintaining multiple save files as backups.
PC: C:\Users[Username]\AppData\Local\Pearl Abyss\CD\save
Mac (Steam): ~/Library/Application Support/Pearl Abyss/CD/save
Mac (App Store): ~/Library/Containers/com.pearlabyss.CrimsonDesert/Data/Library/Application Support/Pearl Abyss/CD/save
By navigating to the corresponding directory, you will find the “save” folder. Inside this folder, there are two subfolders. The folder with a numeric name contains all save files created in-game.
We recommend copying your save files to another drive, external storage device, or USB for separate backup.
These backup files can be used as a recovery point in case your save data is accidentally overwritten or becomes corrupted. If needed, you can restore your previous progress by copying the backup files back into the same directory.
In such cases, your latest gameplay data may be unintentionally overwritten or corrupted, so please be sure to review the information below.
When exiting the game, please ensure that Steam Cloud synchronization has reached 100% completion before closing the Steam client or shutting down your computer. Failure to do so may result in save file synchronization errors.
If a synchronization error occurs, your latest progress may not be uploaded to the cloud. In some cases, a pop-up may appear prompting you to choose between the local save file and the cloud save file. Selecting the wrong file may result in data loss. Therefore, if a conflict warning appears, we strongly recommend backing up your save files in advance.
You can use the link below to check the list of files that have been properly synchronized with or uploaded to Steam Cloud, and download the latest files if needed.
[LINK]
How to back up save files
Save files for Crimson Desert are stored on your PC’s local drive. The default file paths are as follows:PC: C:\Users[Username]\AppData\Local\Pearl Abyss\CD\save
Mac (Steam): ~/Library/Application Support/Pearl Abyss/CD/save
Mac (App Store): ~/Library/Containers/com.pearlabyss.CrimsonDesert/Data/Library/Application Support/Pearl Abyss/CD/save
By navigating to the corresponding directory, you will find the “save” folder. Inside this folder, there are two subfolders. The folder with a numeric name contains all save files created in-game.
We recommend copying your save files to another drive, external storage device, or USB for separate backup.
These backup files can be used as a recovery point in case your save data is accidentally overwritten or becomes corrupted. If needed, you can restore your previous progress by copying the backup files back into the same directory.
Notes regarding platform provided Cloud storage
When using cloud save features provided by platforms such as Steam, PlayStation, or Xbox, synchronization conflicts may occur in certain situations due to timing differences between cloud data and local data.In such cases, your latest gameplay data may be unintentionally overwritten or corrupted, so please be sure to review the information below.
Notes regarding Steam Cloud usage
If the Steam client is closed too quickly or shuts down unexpectedly before saving is complete, synchronization errors or save data upload failures may occur. These issues can be caused by various factors, including platform server problems, software or third-party firewall conflicts, hardware or storage limitations, or network issues.When exiting the game, please ensure that Steam Cloud synchronization has reached 100% completion before closing the Steam client or shutting down your computer. Failure to do so may result in save file synchronization errors.
If a synchronization error occurs, your latest progress may not be uploaded to the cloud. In some cases, a pop-up may appear prompting you to choose between the local save file and the cloud save file. Selecting the wrong file may result in data loss. Therefore, if a conflict warning appears, we strongly recommend backing up your save files in advance.
You can use the link below to check the list of files that have been properly synchronized with or uploaded to Steam Cloud, and download the latest files if needed.
[LINK]
Notes regarding using multiple PCs
If you play on another PC and exit the game or platform before the cloud data upload is complete, your data may not be saved properly when you later launch the game on a different PC.
Notes regarding PlayStation Cloud usage
If an error occurs during the cloud data upload or synchronization process due to PSN or network issues, an older version of your data may remain in the cloud instead of the version stored on your device.
In such cases, your local data may be overwritten during the automatic synchronization process the next time you launch the game.If a popup appears when launching the game asking you to choose between console storage data and cloud storage data, please make sure to check the date and time of each before making your selection.
Even if the popup does not appear, you can highlight Crimson Desert on the PlayStation home screen, press the Options button, and select “Check Sync Status of Saved Data” to view the timestamps of both device and cloud data. In some cases, cloud synchronization may not reflect the latest state, so if this happens, we recommend restarting your device and checking again.
If you put your console in rest mode immediately after exiting the game, the save data upload may not complete, which can lead to synchronization conflicts.
This may result in potential game progress data loss.Please make sure to fully close the game before switching to rest mode, and do not turn off the device while the upload is in progress.
When using multiple console devices, if you launch the game on another console before the latest progress data has been uploaded from one device, the game may use previously saved cloud data, and your most recent progress may not be reflected.
If you use multiple devices, please ensure that synchronization has been completed on one device before switching to another. Additionally, always check the sync status of your PlayStation Plus cloud storage data before starting the game on a different device.Notes regarding offline mode
If you launch the game while online after playing without an internet connection, previous cloud data may overwrite the latest local data. In particular, we recommend verifying that your data has been properly saved and successfully uploaded to the cloud before installing any new patch updates.For detailed information regarding cloud saves on each platform, please refer to the links below:
[Steam] [PlayStation] [Xbox] [Epic Games Store](PC) Ensure your PC meets system requirements
Please make sure your PC and Mac components meet or exceed the minimum requirements.
For more information regarding Crimson Desert’s console, PC, and Mac performance and hardware specifications, check the Performance Specs notice [LINK].
| Minimum | Recommended |
| Requires a 64-bit processor and operating system OS: Windows 10 64-bit Processor: Ryzen 5 2600X / i5-8500 Memory: 16 GB RAM Graphics: RX 5500 XT / GTX 1060 DirectX: Version 12 Storage: 150 GB available space Sound Card: Windows Compatible Audio Device Additional Notes: SSD required. |
Requires a 64-bit processor and operating system OS: Windows 10 64-bit Processor: Ryzen 5 5600 / i5-11600K Memory: 16 GB RAM Graphics: RX 6700 XT / RTX 2080 DirectX: Version 12 Storage: 150 GB available space Sound Card: Windows Compatible Audio Device Additional Notes: SSD required. |
Regarding Intel Core 13th and 14th Gen Processors
As announced by Intel, there is a confirmed issue with Intel Core 13th and 14th Gen processors that may cause applications to become unstable or stop responding.
If you are using an Intel Core 13th or 14th Gen processor, you may encounter issues such as Crimson Desert failing to launch properly or closing during the loading screen.
To help resolve these issues, it is recommended to update your BIOS to the latest version. However, please note that this may not fully resolve the problem if your processor is showing signs of instability.
For more information related to this issue please refer to links below:
[Intel Core 13th and 14th Gen Processors Issue Announcement]If you are using an Intel Core 13th or 14th Gen processor, you may encounter issues such as Crimson Desert failing to launch properly or closing during the loading screen.
To help resolve these issues, it is recommended to update your BIOS to the latest version. However, please note that this may not fully resolve the problem if your processor is showing signs of instability.
For more information related to this issue please refer to links below:
[How to Update Bios]
[Intel Customer Support]
(PC) Verify integrity of game files
Some issues—such as the game not launching, crashes, glitched graphics, or other gameplay problems—may be caused by corrupted game files.
If you’re experiencing any of these issues, try verifying the integrity of your game files and then run the game again.
Steam Launcher
1. In the Library section, right-click on Crimson Desert and select Properties.
2. Go to the Installed Files tab and select Verify integrity of game files.
Epic Games Launcher
1. In the Library section, click the three dots next to the game name.
2. Select Manage, then click Verify in the pop-up menu.
Note: The verification process may take several minutes to complete.
2. Go to the Installed Files tab and select Verify integrity of game files.
Epic Games Launcher
1. In the Library section, click the three dots next to the game name.
2. Select Manage, then click Verify in the pop-up menu.
Note: The verification process may take several minutes to complete.
(PC) Update your GPU drivers
Antivirus and other application-related issues
Certain applications running in the background during the installation or while playing Crimson Desert may interfere with the game’s launch or affect its performance and stability.
This includes antivirus software, VPNs, anti-spyware tools, firewalls, security applications, as well as recording or broadcasting software.
If you're experiencing issues with Crimson Desert not launching or running properly, try the following:
-
- Add an exception for the game in your antivirus software.
- Verify your game files or reinstall the game to recover any missing or quarantined files.
For applications other than antivirus software, you may need to temporarily disable or completely remove the application to resolve the issue.
Clean Install
If you're encountering an issue and none of the other troubleshooting steps have resolved it, you can try performing a clean install of the game.
If the problem persists after that, please submit a report using the Pearl Abyss Error Reporting System and the form at the bottom of this page (please refer to the rest of this notice for further details).
How to Perform a Clean Install
1. Backup Your Save Files
Before proceeding, make sure to back up your save files to avoid any potential loss. Transfer them to a different hard drive or external device (e.g., USB drive).
Your save files are located in the following directories:
PC: C:\Users\[USER NAME]\AppData\Local\Pearl Abyss\CD\save
Mac Steam: ~/Library/Application Support/Pearl Abyss/CD/save
Mac App Store: ~/Library/Containers/com.pearlabyss.CrimsonDesert/Data/Library/Application Support/Pearl Abyss/CD/save
Mac App Store: ~/Library/Containers/com.pearlabyss.CrimsonDesert/Data/Library/Application Support/Pearl Abyss/CD/save
2. Uninstall Crimson Desert
Go to your platform's game client (Steam or Epic Games Launcher), find Crimson Desert, and select Uninstall.
3. Delete Residual Files
Remove the Crimson Desert folder from your Steam or Epic Games Store directory.
Delete the Crimson Desert folder from:
C:\Users\[USER NAME]\AppData\Local\Pearl Abyss\
(If you don't see the folder, enable Hidden Items under View in File Explorer.)
4. Restart Your PC
Restart your computer to ensure all changes take effect.
5. Reinstall Crimson Desert
Open your game client (Steam or Epic Games) and reinstall Crimson Desert.
If you were not able to resolve your issue using the information above, please submit a report
When submitting your report, please provide as much detail as possible, including the following information:
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- A detailed description of the issue, including relevant information such as the quest name or location where it occurred
- Whether the issue occurs consistently or only occasionally
- Any reproduction steps, if the issue happens consistently
- What troubleshooting steps you have already tried (e.g., reinstalling the game, using different save files, verifying game files)
(PC) IMPORTANT: Make sure to send us your game files
Providing us with your save or log files allows us to analyze your issue more thoroughly and accurately. You can send us your files using Pearl Abyss Error Reporting System (PERS).
How to use the Pearl Abyss Error Reporting System (PERS)
The Pearl Abyss Error Reporting System is an issue reporting tool that lets you automatically send files—such as error dumps, logs, in-game screenshots, and save data—along with your hardware specifications.
How to access the tool:
1. Go to (Steam) In Steam launcher go to Library > right click on Crimson Desert in your game list > Manage > Browse local files > to open game folder a then go to bin64 folder
(Epic) Go to Crimson Desert\bin64 folder in C:\Program Files\Epic Games
1. Go to (Steam) In Steam launcher go to Library > right click on Crimson Desert in your game list > Manage > Browse local files > to open game folder a then go to bin64 folder
(Epic) Go to Crimson Desert\bin64 folder in C:\Program Files\Epic Games
2. Run the PERS.exe file to open the Error Reporting System client.
3. Select the type of issue you’re experiencing, add a short explanation (minimum 10 characters), and click Send.
4. After sending the report, the system will assign you a Unique ID, which will be automatically copied to your clipboard.
5. Once your PERS report is submitted, click the link at the bottom of this notice to open the “Report an issue” survey.
6. Fill in all required information, including the Unique ID that was assigned to you by PERS.
(Since all game files and PC specifications are already submitted through PERS, you do not need to provide this information in the survey or attach any additional game files.)
7. Complete the survey and click “Submit.” Your report is completed.
We strongly recommend using this method, as it provides us with the most detailed information.
If you are unable to submit your file through the Pearl Abyss Reporting System for any reason, you can manually attach files such as screenshots in the 'Attach File' section of the 'Report an Issue' survey (link below).
Report an issue 
