Notices
Frequently Asked Questions
Mar 12, 2026, 15:30 (UTC)
Regarding game save data
Crimson Desert provides both automatic and manual save features to allow you to save your progress during gameplay. To prevent potential progress loss due to unexpected situations, we recommend saving frequently and maintaining multiple save files as backups.
How to back up save files
Save files for Crimson Desert are stored on your PC’s local drive. The default file paths are as follows:
PC: C:\Users[Username]\AppData\Local\Pearl Abyss\CD\save
Mac (Steam): ~/Library/Application Support/Pearl Abyss/CD/save
Mac (App Store): ~/Library/Containers/com.pearlabyss.CrimsonDesert/Data/Library/Application Support/Pearl Abyss/CD/save
By navigating to the corresponding directory, you will find the “save” folder. Inside this folder, there are two subfolders. The folder with a numeric name contains all save files created in-game.
We recommend copying your save files to another drive, external storage device, or USB for separate backup.
These backup files can be used as a recovery point in case your save data is accidentally overwritten or becomes corrupted. If needed, you can restore your previous progress by copying the backup files back into the same directory.
PC: C:\Users[Username]\AppData\Local\Pearl Abyss\CD\save
Mac (Steam): ~/Library/Application Support/Pearl Abyss/CD/save
Mac (App Store): ~/Library/Containers/com.pearlabyss.CrimsonDesert/Data/Library/Application Support/Pearl Abyss/CD/save
By navigating to the corresponding directory, you will find the “save” folder. Inside this folder, there are two subfolders. The folder with a numeric name contains all save files created in-game.
We recommend copying your save files to another drive, external storage device, or USB for separate backup.
These backup files can be used as a recovery point in case your save data is accidentally overwritten or becomes corrupted. If needed, you can restore your previous progress by copying the backup files back into the same directory.
Notes regarding platform provided Cloud storage
When using cloud save features provided by platforms such as Steam, PlayStation, or Xbox, synchronization conflicts may occur in certain situations due to timing differences between cloud data and local data.
In such cases, your latest gameplay data may be unintentionally overwritten or corrupted, so please be sure to review the information below.
In such cases, your latest gameplay data may be unintentionally overwritten or corrupted, so please be sure to review the information below.
Notes regarding Steam Cloud usage
If the Steam client is closed too quickly or shuts down unexpectedly before saving is complete, synchronization errors or save data upload failures may occur. These issues can be caused by various factors, including platform server problems, software or third-party firewall conflicts, hardware or storage limitations, or network issues.
When exiting the game, please ensure that Steam Cloud synchronization has reached 100% completion before closing the Steam client or shutting down your computer. Failure to do so may result in save file synchronization errors.
If a synchronization error occurs, your latest progress may not be uploaded to the cloud. In some cases, a pop-up may appear prompting you to choose between the local save file and the cloud save file. Selecting the wrong file may result in data loss. Therefore, if a conflict warning appears, we strongly recommend backing up your save files in advance.
You can use the link below to check the list of files that have been properly synchronized with or uploaded to Steam Cloud, and download the latest files if needed.
[LINK]
When exiting the game, please ensure that Steam Cloud synchronization has reached 100% completion before closing the Steam client or shutting down your computer. Failure to do so may result in save file synchronization errors.
If a synchronization error occurs, your latest progress may not be uploaded to the cloud. In some cases, a pop-up may appear prompting you to choose between the local save file and the cloud save file. Selecting the wrong file may result in data loss. Therefore, if a conflict warning appears, we strongly recommend backing up your save files in advance.
You can use the link below to check the list of files that have been properly synchronized with or uploaded to Steam Cloud, and download the latest files if needed.
[LINK]
Notes regarding using multiple PCs
If you play on another PC and exit the game or platform before the cloud data upload is complete, your data may not be saved properly when you later launch the game on a different PC.
Notes regarding PlayStation Cloud usage
If an error occurs during the cloud data upload or synchronization process due to PSN or network issues, an older version of your data may remain in the cloud instead of the version stored on your device.
In such cases, your local data may be overwritten during the automatic synchronization process the next time you launch the game.
If a popup appears when launching the game asking you to choose between console storage data and cloud storage data, please make sure to check the date and time of each before making your selection.
Even if the popup does not appear, you can highlight Crimson Desert on the PlayStation home screen, press the Options button, and select “Check Sync Status of Saved Data” to view the timestamps of both device and cloud data. In some cases, cloud synchronization may not reflect the latest state, so if this happens, we recommend restarting your device and checking again.
If a popup appears when launching the game asking you to choose between console storage data and cloud storage data, please make sure to check the date and time of each before making your selection.
Even if the popup does not appear, you can highlight Crimson Desert on the PlayStation home screen, press the Options button, and select “Check Sync Status of Saved Data” to view the timestamps of both device and cloud data. In some cases, cloud synchronization may not reflect the latest state, so if this happens, we recommend restarting your device and checking again.
If you put your console in rest mode immediately after exiting the game, the save data upload may not complete, which can lead to synchronization conflicts.
This may result in potential game progress data loss.
Please make sure to fully close the game before switching to rest mode, and do not turn off the device while the upload is in progress.
Please make sure to fully close the game before switching to rest mode, and do not turn off the device while the upload is in progress.
When using multiple console devices, if you launch the game on another console before the latest progress data has been uploaded from one device, the game may use previously saved cloud data, and your most recent progress may not be reflected.
If you use multiple devices, please ensure that synchronization has been completed on one device before switching to another. Additionally, always check the sync status of your PlayStation Plus cloud storage data before starting the game on a different device.
Notes regarding offline mode
If you launch the game while online after playing without an internet connection, previous cloud data may overwrite the latest local data. In particular, we recommend verifying that your data has been properly saved and successfully uploaded to the cloud before installing any new patch updates.
For detailed information regarding cloud saves on each platform, please refer to the links below:
[Steam] [PlayStation] [Xbox] [Epic Games Store]
PLATFORM & SYSTEM
What platforms are Crimson Desert available on?
Crimson Desert is currently available on PlayStation®5, PlayStation®5 Pro, Xbox Series X|S, Xbox on PC, Steam (PC & Mac), Epic Games Store, Mac App Store, and GeForce NOW.
What are Crimson Desert’s PC, console, and Mac performance specifications and system requirements?
Information about Crimson Desert’s console, PC, and Mac performance and hardware specifications can be found in the Performance Specs notice. Please make sure your PC and Mac components meet or exceed the minimum requirements. [LINK]
Does Crimson Desert support performance-enhancing technologies?
Crimson Desert supports FSR 3/4, DLSS 4/4.5, Intel Xess 3 on PC, Upgraded PSSR for PS5 Pro, and FSR 3 for the PS5 base model and Xbox Series X|S. It also features support for AMD FSR Ray Regeneration and NVIDIA DLSS Ray Reconstruction on PC versions.
Please note that frame generation is only supported on PC (FSR, DLSS, Intel XeSS) and Mac (MetalFX Upscaler, Frame Generation)
Should I use a specific driver version for AMD/NVIDIA graphics cards to ensure optimal performance?
We recommend using AMD driver version 25.9.2 or above and NVIDIA driver version 581.29 or above for optimal performance and stability.
Does Crimson Desert require an internet connection to play?
Players will need an internet connection to complete the initial setup (day 1 patch) and ensure they have the latest version of the game. Once installation is complete, the game can be enjoyed offline.
We’re also committed to continually improving performance and enhancing the overall experience through future updates and patches. An internet connection will be required to download these updates beyond the initial setup.
Does Crimson Desert support cross-save between different platforms?
No, cross-save is not available for Crimson Desert.
What controllers are supported on the PC version?
Crimson Desert features support for Xbox controllers and the DualSense controller (USB only).
I want to stream and/or capture Crimson Desert gameplay, but the capture quality appears unstable.
When using Windows duplicate display to capture gameplay, capture quality may appear reduced if DLSS MFG (Multi Frame Generation x3, x4) is enabled.
DLSS MFG can be enabled even at low base rendering FPS. However, if the base FPS is too low, input responsiveness and image stability may be affected. For the best experience, we recommend using this feature when a sufficiently high rendering FPS can be maintained.
And when using Multi Frame Generation, we recommend disabling vertical sync-related settings such as V-sync and G-sync.
Does Crimson Desert support Intel Arc?
We have added support for Intel Arc GPUs through patch 1.03.00. Compatibility and performance across various Intel GPUs will continue to be improved over time.
My screen looks blurry on PlayStation/Xbox. How do I fix this?
Your screen might look blurry if your HDMI cable doesn't support HDMI 2.1. For the best picture quality, we highly recommend using an HDMI 2.1 cable.
Your screen might look blurry if your HDMI cable doesn't support HDMI 2.1. For the best picture quality, we highly recommend using an HDMI 2.1 cable.
SUPPORT
How do I submit issue/bug reports?
If you encounter an issue or bug while playing Crimson Desert, check the Report an Issue notice. Here you’ll find a list of known issues, troubleshooting steps, and instructions on how to report an issue. [LINK]
FEATURES
What languages is Crimson Desert available in?
The game interface and subtitles are supported in 14 languages:
English, French, Italian, German, Spanish (Spain), Japanese, Korean, Polish, Russian, Simplified Chinese, Spanish (Latin America), Traditional Chinese, and Portuguese (Brazil).
Full voiceover is available in English, Korean, and Simplified Chinese.
Full voiceover is available in English, Korean, and Simplified Chinese.
To change your language settings, go to: Menu > Other > Options > Settings > Languages and Gameplay
Language Support for Physical/Digital Editions
Digital editions support all languages regardless of purchase region
PlayStation physical editions support different languages depending on the region and version
Asia Version: Supports Chinese (Simplified/Traditional)
Korean / Japanese Versions: Do not support Chinese (Simplified/Traditional)
PlayStation physical editions support different languages depending on the region and version
Asia Version: Supports Chinese (Simplified/Traditional)
Korean / Japanese Versions: Do not support Chinese (Simplified/Traditional)
* Please be sure to check the product version and supported languages before purchasing.
GAME EDITIONS AND BONUS ITEMS
What are the Crimson Desert editions?
You can find all the details about available Crimson Desert packages on the official website. [LINK]
Where can I find my bonus items and Twitch Drops rewards?
Bonus items from the Deluxe and Ultimate Packs, Pre-order Bonus, and PlayStation 5 Exclusive Bonus as well as Twitch Drops rewards can all be found in the Add-ons menu.
Go to Menu → Other → Options → Add-ons, select the item from the Receivable Items list, and click Receive to move the item to your inventory.
I purchased the Standard Edition. Can I upgrade to Deluxe or Collector’s Edition?
There is no dedicated upgrade option. However, if you wish to obtain the bonus items included in the Deluxe Edition, the Deluxe Pack (which includes the Balgran Shield, Kairos Plate Set, and Exclaire Horse Tack Set) will be available for separate purchase after Crimson Desert launches on March 19th. It will only be available to players who already own the full game.
The Ultimate Pack included in the Collector’s Edition is not available for separate purchase.
Are there any differences between the digital and physical versions of the game?
There is no difference in in-game content between the digital and physical retail versions. However, physical goods and extras, such as SteelBooks, photo cards, etc., are only available with a physical edition purchase. Please refer to our official website and related notices for detailed information..
